technical support

Free Live Tech Support (1-866-WEB-HELP) -- If you ever have any questions about using the tools or features in your new Web site, our professional, courteous Customer Care representatives will be ready and waiting to assist you! Call us, e-mail us, or use the live Internet chat tool as often as you want-it's all part of the value-added service included with your monthly hosting/service fee.

Live Remote Access Support -- This amazing tool is an enhanced version of the Internet chat tool that gives our Customer Care representatives the ability to remotely share your mouse and keyboard for quick and easy service. Once you enable the ChatLink feature, it will create a direct link between your computer and a Customer Care representative's computer in our support center, allowing them to show you how to perform each step in the process in real time on your computer screen! Whenever you would like to resume control of your computer, simply pause the session or override the Customer Care rep by moving your mouse.

hosting & support

Ultra-Secure Server Facility.
Your Web site will be hosted on our tiered, high-performance Dell PowerEdge servers powered by Intel Xeon processing technology. Our servers are located at special, secure facilities that protect them from fires, floods, earthquakes, power outages, and any other types of disasters. The secure facility boasts the following:

• Remotely-monitored video surveillance safeguards our data center and its perimeter 24 hours a day, seven days a week.
  
• Hand scanning sensors authorize our data center's clearance by means of biometric recognition.
  
• Our server racks are reinforced against seismic anomalies with scientifically exact bracing that adjoins both the server racks and the caging environment to a below-floor channel.
  
• Our data center runs on clean power conditioned by an Uninterruptible Power Supply (UPS). The UPS provides immunity to energy spikes and surges experienced by the public sector. Backup generators guarantee an alternate power source, providing indefinite hours of additional uptime in the event of a system failure.
  
• Multiple HVAC units supplement principal cooling systems for consistent temperature control and maximum airflow.
  
• A preferred alternative to conventional fire suppression methods, together with intelligent early detection and backup suppression methods, prevents unnecessary equipment damage and incidental loss of uptime.
  Internet operations are simultaneously monitored 24 x 7.
  
• Our data centers security monitoring and incident management are controlled by on-premises security officers 24 x 7.
  
• Alarms are monitored 24 x 7 for rapid incident resolution.
  
• Electronic motion sensors detect and react to movement around the perimeter of the data centers and within its interior..

dual-Layer Firewall Protection

Our network is protected by a dual-layer firewall security system utilizing Cisco PIX Firewalls, making it virtually impossible for hackers or unauthorized users to compromise the integrity of your Web site.

unlimited bandwidth/hits

As your online business grows and becomes more successful, your Web site needs to be able to handle the increased traffic-without increasing your monthly hosting costs. Many hosting providers set limits on the number of hits your site is able to receive, but with our hosting service, you can be confident that your site can handle all of the increased traffic, no matter how popular your Web site becomes!

email aliases

The e-mail alias feature allows you to use your domain name to create up to 20 virtual e-mail addresses, such as sales@mycompany.com or support@mycompany.com, that route incoming mail to an existing e-mail account.

complete email package:

Pop3 Accounts -- With this new tool, you have more extensive email capabilities, as well as easier access to your messages.
Auto Responders -You can send replies to your customers' emails instantly-- even when you're not physically available.
Double the Storage Space -Now you have twice the space with 1GB of storage. You also have the freedom to allocate the space any way you want to.